Support
Support for Fab and Unreal plugin users
For product support, contact support@nexfieldsystems.com. Including a small amount of technical context helps make troubleshooting more efficient.
Contact
What to include in a support request
If you are reporting a Data Guard or Unreal Editor issue, include the details below when possible.
- Unreal Engine version
- Data Guard version
- Operating system
- Short description of the issue
- Reproduction steps
- Example CSV or schema, if safe to share
Response quality
Concrete reproduction details, screenshots of validation output, and any relevant editor log excerpts can help reduce turnaround time.
Sensitive project data should only be shared when it is safe to do so. Sanitized examples are completely acceptable.